Frequently Asked Questions

 

What are your retail hours?

Monday through Thursday - 11:00 am to 12:00 am.

Friday - 11:00 am to 1:00 am.

Saturday - 12:00 pm to 1:00 am.

Sunday - 12:00 pm to 12:00 am

 

Can I buy Diddy Riese cookies online?

Unfortunately, Diddy Riese does not offer online ordering at this time. Orders are taken over the phone ONLY. You may order for pick-up by calling 310.208.0448 and for shipping by calling 1.877.343.3968.

How long does a shipment take?

This varies, depending upon the zip code of the shipment. Below is a schedule for shipments placed. Please see the Shipping page for more details.

If you place your order by 2p.m. PST:   Monday          Tuesday        Wednesday         Thursday          Friday          Saturday          Sunday

Arrives: Ground*                                       Wed-Thu        Thu-Fri          Friday                  Orders taken Thursday will ship the following Monday

   *(local ONLY)                                                                                                           

Arrives: 2nd-Day Air                                 Thursday        Friday

Arrives: Next-Day Air (upon request)      Wednesday   Thursday        Friday

Dear Customers, Please be aware that due to the UPS fees that are incurred, we must insist upon a $15.00 fee for shipping addresses that are incorrect or missing any information. This includes any packages returned to the store that are requested to be reshipped to the mistaken address.

How long does a delivery take?

Deliveries can generally be made the next day, as long as they are placed by 2 p.m. PST. Prices reflect how quickly the delivery needs to arrive at its destination.

What is your delivery range?

We can deliver anywhere in the greater Los Angeles area and the prices will reflect the distance of the zip code from the Diddy Riese storefront.

Do you have specials, coupons or discounts?

Since we offer our products at such competitive prices, we unfortunately do not offer any discounts at this time. We do hold special events in-store for some holidays. You can find more information posted on our social media sites. Check out our Facebook site https://www.facebook.com/DiddyRieseCookies/

How should I store my cookies? How long will they last?

We advise that if you do not plan to enjoy your cookies within a 2 day time period, you should stick them in the freezer to store. When you are ready to serve them, please remove them from the freezer and allow the cookies to that for 30 minutes to 1 hour.

Do your cookies contain nuts?

All of our cookies are elaborated on equipment which may contain milk, eggs, peanuts and tree nuts. The following cookie flavors contain nuts inside of them:

  • Chocolate Chip w/ Walnut
  • Oatmeal Raisin Walnut
  • Peanut Butter
  • White Chocolate Macadamia Nut

Do you have any vegan or gluten-free cookies? Do your cookies contain wheat/dairy/nuts or other allergens?

We do not currently have any vegan or gluten-free cookies. Our cookie is a preservative-free product elaborated in equipment which may contain milk, eggs, peanuts and tree nuts.

What if I am not satisfied with my purchase?

You can contact the store at 310.208.0448 or message the management team on the Diddy Riese Facebook page.